Shipping Policy
At EARTHPULSE® we do our best to ensure that your order is delivered quickly and safely. This Shipping Policy explains the terms and procedures regarding the shipping of the products purchased through our website.
1. Shipping times
- Processing time : After receiving your order, it is usually processed within 1-2 business days. We strive to prepare your order for shipping as soon as possible.
- Shipping time : The expected delivery time depends on your location and the shipping method you choose. For orders within the Netherlands, the average delivery time is 3-5 business days. For orders outside the Netherlands, the delivery time may vary, usually between 5-10 business days.
Please note: These are estimates and can be affected by external factors such as holidays or carrier delays.
2. Shipping Methods and Costs
We offer different shipping methods depending on the customer's location. Shipping costs are calculated automatically during the checkout process. Here is a summary of the shipping options:
- Standard Shipping : This is the standard shipping method with a low cost option, which usually takes 3-5 business days for delivery.
- Expedited Shipping : For faster delivery, you can choose expedited shipping. This has a higher cost option.
Shipping costs may vary based on your location and the shipping method you choose.
3. International Shipping
We offer international shipping to most countries worldwide. Shipping costs for international orders are automatically calculated at checkout based on the shipping address and weight of the order. Please note that shipping costs for international orders can often be higher than for domestic orders.
4. Tracking Information
Once your order has been shipped, you will receive a confirmation email with tracking information (if available). You can track your order using the tracking information provided by the carrier. We offer tracking for most of our shipments, but some cheaper shipping options may not offer tracking.
5. Loss or Damage during Shipping
EARTHPULSE® is not responsible for any loss or damage to an order during transit. If your order is lost or damaged upon delivery, you may contact the shipping company to file a claim. We recommend always choosing a traceable shipping method for your returns or returned products.
6. Incorrect Address Information
Please ensure that your shipping address is entered correctly during the checkout process. EARTHPULSE® is not responsible for delays or loss of packages due to incorrect address information. If you notice an error in your address, please contact us as soon as possible at [ contact @earthpulse .com ] so that we can correct the information before the package is shipped.
7. Customs Duties and Taxes
For international orders, customs duties, taxes or import charges may apply depending on the destination country. These charges are your responsibility and are not included in the shipping costs you pay at checkout. We recommend checking with your local customs office to determine what charges may apply to your order.
8. Shipping Issues
If you experience any issues with the delivery of your order, such as delays, missing items, or damaged goods, please contact us within 14 days of receiving your order. We will do everything we can to resolve the issue as quickly as possible.
9. Changes to Shipping Policy
EARTHPULSE® reserves the right to change this Shipping Policy at any time. Changes will be effective immediately upon posting on our website. We recommend that you review this policy periodically to stay informed of any changes.
10. Contact
For questions about our shipping policy or problems with your order, please contact us at:
EARTHPULSE®
Email: contact @earthpulse