Returns and Refund Policy

Privacy Policy

At EARTHPULSE® we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 60-day return and refund policy. Please read the terms below carefully.

1. General

You have the right to return your product within 60 days of receiving your order and receive a full refund. This policy applies to all products purchased through our website.

2. Returns Conditions

To be eligible for a refund, the product must:

• In original condition, unused and unopened.
• Must be returned in the original packaging.
• Be accompanied by proof of purchase or order number.

If the product is damaged or shows signs of use, a refund may not be possible.

3. Return procedure

To submit a return, follow these steps:

• Please contact us at contact @earthpulse within 60 days of receiving your order to report your return request.
• Please provide the order number and reason for the return.
• After approval, you will receive further instructions for returning the product.

4. Return Shipping Costs

The costs for returning a product are at your own expense, unless the product is defective or damaged upon receipt. In that case we will bear the return costs.

5. Refunds

Once we receive and approve your returned product, we will process the refund to the original payment method. This may take several business days, depending on your payment provider.

• The full purchase price will be refunded, including VAT, but excluding shipping costs (unless the product was defective upon receipt).
• If you have used a discount code or promotion, the amount refunded may be adjusted based on the value of the discount.

6. Exceptions

Our return and refund policy does not apply to the following cases:

• Products that have been specially adapted or custom-made for you upon request.
• Products that are visibly used or damaged upon receipt.

7. Unwanted or delayed returns

We recommend that you package your return securely and use a traceable shipping method to prevent loss or damage during the return process. EARTHPULSE® is not responsible for lost or damaged return shipments.

8. Customer service

If you have any questions about our returns and refunds policy, you can contact us at:

EARTHPULSE®
Email: contact @earthpulse

9. Changes to the Policy

EARTHPULSE® reserves the right to change this Returns and Refunds Policy at any time. Changes will be effective immediately upon posting on our website. We recommend that you check this policy regularly to stay informed of any changes.